jitacae Privacy Policy
How We Protect Your Personal Data

jitacae collects personal data through several channels: at the point of account registration, during the course of gameplay and betting activity, when you contact our customer support team, and through automated technical means such as cookies and server logs. The categories of personal information we collect include the following:

Identity and Registration Data: When you create a jitacae account, we collect your full legal name, date of birth, gender, email address, mobile phone number, and the login credentials (username and password hash) you create. For identity verification (KYC) purposes, we may additionally collect copies of government-issued photo identification, proof of address documents, and proof of payment method ownership.

Financial and Transaction Data: jitacae processes and retains records of all deposits, withdrawals, bonus claims, and wager transactions associated with your account. This includes the payment method used (for example, bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard), transaction reference numbers, amounts in BDT, and timestamps. We do not store full card numbers or mobile banking PINs — payment credentials are processed via secure third-party payment gateways.

Usage and Behavioural Data: We collect information about how you interact with the jitacae platform, including the games you play, the betting markets you visit, session durations, click patterns, search queries within the platform, and device/browser preferences. This data is used to improve platform performance and personalise your experience.

Technical and Device Data: We automatically collect certain technical information when you access jitacae, including your IP address, browser type and version, operating system, screen resolution, referring URL, and device identifiers. This information helps us detect fraudulent access, maintain platform security, and diagnose technical issues.

Communications Data: When you contact jitacae's customer support team — whether via email, live chat, or our support form — we retain records of those communications, including the content of messages, timestamps, and any attachments you provide. This allows us to maintain continuity of service and resolve disputes accurately.

jitacae uses the personal data we collect for the following defined purposes. We process your data only where we have a valid legal basis for doing so, as described in Section 3 of this policy.

• Account Management: To create, maintain, verify, and manage your jitacae account, including processing your registration, confirming your identity, and enabling you to log in securely.
• Service Delivery: To provide you with access to all jitacae platform features, including casino games, sports betting markets, live dealer games, slot games, and promotional offers, and to process your deposits, wagers, and withdrawals accurately.
• KYC and Regulatory Compliance: To verify your age, identity, and the source of your funds as required by our anti-money laundering (AML) obligations, responsible gaming commitments, and general platform security requirements.
• Customer Support: To respond to your queries, resolve account disputes, process complaints, and provide technical assistance when you contact the jitacae support team.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, collusion, multi-accounting, and any other activity that violates our Terms & Conditions or applicable law.
• Platform Improvement: To analyse user behaviour, game performance, and platform usage patterns in order to improve the quality, speed, and reliability of the jitacae service. This analysis is conducted on aggregated and, where possible, anonymised data.
• Marketing Communications: Where you have given us explicit consent, to send you promotional emails, SMS messages, or push notifications about jitacae bonuses, new games, tournament events, and seasonal offers relevant to the Bangladesh market. You may withdraw this consent at any time.
• Legal Obligations: To comply with applicable legal requirements, respond to lawful requests from regulatory authorities or law enforcement agencies, and to enforce our Terms & Conditions and other agreements.

jitacae processes your personal data only where a valid legal basis exists. The legal bases we rely on are as follows:

• Contract Performance: The majority of our data processing is necessary for the performance of the contract between you and jitacae — specifically, to operate your account, process your transactions, and deliver the gaming services you have registered to receive. Without this processing, we cannot provide the Service.
• Legal Obligation: Certain processing activities — particularly those related to identity verification, age verification, anti-money laundering checks, and the retention of transaction records — are required by applicable law. We are legally obligated to conduct these checks and retain the relevant records for specified periods.
• Legitimate Interests: We process certain categories of data — such as fraud detection signals, technical security logs, and platform usage analytics — on the basis of our legitimate interest in operating a secure, fair, and commercially viable gaming platform. We carefully balance our legitimate interests against your privacy rights and will not process data on this basis where your interests override ours.
• Consent: Where jitacae relies on your consent as the legal basis for processing — most notably for the sending of marketing communications and for the placement of non-essential cookies — we will obtain that consent clearly and separately from other agreements. You may withdraw your consent at any time without detriment to your account standing.

jitacae does not sell, rent, or trade your personal information to third parties for commercial purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary.

• Payment Service Providers: To process your deposits and withdrawals, we share the minimum necessary financial information with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card networks including Visa and Mastercard. These providers are bound by their own strict data protection obligations and are not permitted to use your data for their own marketing purposes.
• Game Software Providers: Certain games on the jitacae platform are provided by third-party software studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical data (such as session tokens and game round identifiers) necessary to operate the games within our platform. They do not receive your full personal profile.
• Identity Verification Partners: To fulfil our KYC and age verification obligations, we may share identity documents and personal data with specialist third-party verification service providers who process this data on our behalf under strict data processing agreements.
• Law Enforcement and Regulatory Authorities: jitacae will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by a valid legal obligation, court order, or other official legal process. We will notify you of such disclosures where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of jitacae's business, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify registered players of any such transfer and the implications for their data in advance.

jitacae uses cookies and similar tracking technologies to enable core platform functionality, improve the user experience, and analyse platform performance. This section explains what cookies we use, why, and how you can manage them.

What Are Cookies? Cookies are small text files placed on your device by websites you visit. They allow the website to recognise your device on subsequent visits, remember your preferences, and track how you interact with the site.

• Strictly Necessary Cookies: These cookies are essential for the jitacae platform to function. They enable you to log in securely, maintain your session while you navigate between pages, and process transactions. These cookies cannot be disabled without severely disrupting your use of the Service. No consent is required for strictly necessary cookies.
• Functional Cookies: Functional cookies remember your preferences — such as your preferred language, display settings, and game lobby layout — so you do not need to reconfigure them on each visit. These cookies are placed on the basis of your consent.
• Analytics Cookies: jitacae uses analytics tools to understand how players navigate our platform, which features are most popular, and where technical issues may occur. Analytics cookies collect data in aggregated, anonymised form. This processing is based on our legitimate interest in improving the platform, subject to your right to object.
• Session Cookies vs. Persistent Cookies: Session cookies are temporary and are deleted from your device automatically when you close your browser. Persistent cookies remain on your device for a defined period (typically between 30 days and 12 months) or until you manually delete them.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block, delete, or receive notifications about cookies. Please note that disabling certain cookies may affect the functionality of the jitacae platform. For specific browser instructions, consult your browser's help documentation.

jitacae retains your personal data for only as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. The following retention periods apply:

• Active Account Data: While your jitacae account remains active, we retain all account-related personal data, transaction history, game records, and communications in full. This allows us to provide uninterrupted service and respond accurately to any account queries or disputes.
• KYC and Identity Verification Documents: Copies of identity documents and verification records are retained for a minimum period after account closure as required by applicable anti-money laundering legislation. This period is typically five years from the date of the last transaction.
• Transaction Records: Financial transaction records — including deposit and withdrawal history — are retained for a minimum of five years following the date of the transaction, in accordance with standard financial record-keeping requirements.
• Marketing Consent Records: Records of your consent (or withdrawal of consent) to receive marketing communications are retained for the duration of your account relationship with jitacae and for a period of three years following account closure, to demonstrate compliance if required.
• Technical Logs: Server access logs and security-related technical data are typically retained for 12 months, after which they are deleted or anonymised unless they are required in connection with an ongoing investigation.
• Closed Account Data: Following permanent account closure, jitacae will retain a minimal set of data (account identifiers, closure reason, and key transaction summaries) for the legally required retention period. The majority of personal data associated with closed accounts is deleted or anonymised within 90 days of closure, except where a longer retention period is required by law.

As a jitacae player, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights and to providing clear, straightforward processes through which you can exercise them.

• Right of Access: You have the right to request a copy of the personal data that jitacae holds about you, along with information about how it is being used. We will provide this information within 30 days of your request.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information (such as your email address or phone number) directly within your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to our legal retention obligations.
• Right to Restrict Processing: In certain circumstances — for example, while we investigate a disputed use of your data — you may request that we restrict our processing of your personal data. We will store the data but refrain from further use until the matter is resolved.
• Right to Object: You have the right to object to our processing of your personal data where we rely on legitimate interests as the legal basis. You also have an absolute right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where jitacae relies on your consent for any processing activity, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to the withdrawal.

To exercise any of these rights, please contact the jitacae data team at [email protected], clearly stating your account username and the right you wish to exercise. We will verify your identity before processing your request and will respond within 30 calendar days.

jitacae employs a multi-layered approach to data security, combining technical, organisational, and procedural safeguards to protect your personal information against unauthorised access, accidental loss, disclosure, alteration, or destruction.

• Encryption in Transit: All data transmitted between your device and jitacae's servers is encrypted using Transport Layer Security (TLS) protocols. Our SSL certificate is maintained and renewed regularly. You can verify the security of your connection by checking for the padlock icon in your browser's address bar.
• Encryption at Rest: Sensitive personal data — including identity documents, password hashes, and financial records — is encrypted at rest within our database infrastructure. Plain-text storage of passwords is strictly prohibited within jitacae's systems.
• Access Controls: Access to personal data held by jitacae is restricted on a strict need-to-know basis. Only authorised personnel whose job function requires access to specific categories of data are permitted to view or process it. Access rights are reviewed regularly and revoked immediately upon the termination of any employee or contractor relationship.
• Security Monitoring: jitacae operates continuous security monitoring across its platform infrastructure, including intrusion detection systems, anomaly detection for unusual login activity, and automated alerts for suspicious transaction patterns. Our security team reviews flagged events around the clock.
• Incident Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jitacae will take immediate steps to contain and investigate the breach, notify affected players without undue delay, and take remedial action to prevent recurrence.
• Third-Party Security: All third-party service providers who handle personal data on behalf of jitacae (payment processors, KYC providers, game studios) are assessed for their security posture before engagement and are required to maintain security standards commensurate with those applied by jitacae itself.

This Privacy Policy was last updated on 1 January 2026. jitacae reserves the right to amend this policy at any time. Where changes are material, registered players will be notified by email. Continued use of the jitacae platform following the publication of an updated policy constitutes your acceptance of the revised terms. If you have any questions about this policy or how jitacae handles your personal data, please contact us at [email protected].