Responsible Gaming at jitacae
Play Smart. Stay in Control.
jitacae is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming framework gives you the tools and knowledge to keep gambling a fun pastime — not a problem.
Six Tools jitacae Provides to Keep You Safe
We have built a comprehensive set of responsible gaming tools directly into the jitacae platform so that every Bangladesh player can manage their gambling activity with confidence.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit into your jitacae account. Once your limit is reached, no further deposits are accepted until the period resets. Limits can be reduced immediately but require a 24-hour cooling period before being increased.
Session Time Limits
Define the maximum amount of time you wish to spend on jitacae in any single session. When your session limit is reached, you will receive a clear notification and be automatically logged out. This tool is especially useful for players who lose track of time during gameplay.
Reality Checks
Enable periodic reality check reminders that appear as pop-up notifications during your gaming session. These reminders display how long you have been playing and your net win/loss position for the session, helping you make informed decisions about continuing or stopping.
Cooling-Off Periods
If you feel you need a short break from gambling, you can request a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period your account remains registered but all betting and deposit functionality is suspended. The period cannot be cancelled once activated.
Self-Exclusion
For players who feel they need a longer break, jitacae offers self-exclusion periods ranging from 6 months to 5 years, as well as a permanent exclusion option. Once self-exclusion is activated, your account is locked immediately and you will not be able to re-register during the exclusion period.
Loss Limits
In addition to deposit limits, jitacae allows you to set a cap on the total amount you are permitted to lose within a defined time period. If your net losses reach the limit, you will be notified and further wagering will be restricted until the period resets or until you contact support to review the limit.
Our Commitment to Safe Play
At jitacae, responsible gaming is not an afterthought — it is a foundational principle that shapes every aspect of how we build and operate our platform. We believe that gambling should be an enjoyable form of entertainment, and we recognise that for the vast majority of our players in Bangladesh, it remains exactly that. However, we also understand that for some individuals gambling can become problematic, and we take our duty of care to those players seriously.
Our responsible gaming framework is built on three pillars: prevention, through robust tools and controls that help players stay in charge of their gambling behaviour; early intervention, through monitoring systems that identify at-risk patterns and prompt timely support; and treatment support, through clear signposting to professional help organisations for players who need it.
jitacae actively trains its customer support team to recognise the signs of problem gambling and to respond with empathy and professionalism. If a member of our team identifies behaviour that suggests a player may be struggling, they are empowered to initiate a welfare check, suggest responsible gaming tools, or refer the player to an appropriate support service.
All responsible gaming tools described in this page are available free of charge to every registered jitacae player. There is no cost, penalty, or negative consequence associated with using any of these tools. We actively encourage all players to use them as a matter of routine, not just in a crisis.
We also invest in responsible gaming awareness throughout our platform. Reminders about responsible play appear throughout the jitacae interface, including in the lobby, during game loading, and in player account settings. Our terms and promotional communications include prominent 18+ messaging and links to this responsible gaming page.
Age Restriction & Verification
jitacae operates strictly as an adults-only platform. You must be 18 years of age or older to register an account, make a deposit, or participate in any gambling activity on jitacae. This requirement applies to all players in Bangladesh without exception.
We take our age verification obligations extremely seriously. As part of the standard account registration process, all players are required to confirm that they are 18 or above. However, we go further than a self-declaration. jitacae's KYC (Know Your Customer) process requires players to submit a copy of a government-issued photo identification document — such as a National ID Card, passport, or driving licence — which our team reviews to confirm the player's date of birth.
Deposits and withdrawals above certain thresholds, or where our risk systems flag an account as unverified, will be suspended until identity verification is complete. We reserve the right to request age and identity verification from any player at any time, and to withhold withdrawals pending the outcome of that verification.
Under-18 Access is Strictly Prohibited: If we discover that a player under the age of 18 has registered a jitacae account, we will immediately suspend the account, void all gameplay and bonuses associated with it, and refund any deposits made — subject to the completion of an investigation. We may also report the matter to relevant authorities. Individuals who knowingly assist a minor in accessing jitacae may have their own accounts suspended permanently.
Parents and guardians in Bangladesh who share devices with minors are strongly advised to make use of parental control software to restrict access to gambling websites. jitacae recommends tools such as Net Nanny, Qustodio, or the parental control features built into your device's operating system or internet service provider.
If you suspect that a minor has gained access to jitacae, please contact us immediately at [email protected]. We will investigate the matter promptly and take all appropriate action.
Deposit & Wagering Limits
One of the most effective tools for keeping gambling within healthy boundaries is setting a personal deposit limit. jitacae allows every registered player to set limits on the amount of money they deposit into their account over a defined time period. You can choose from daily, weekly, or monthly deposit limit periods, and the system will enforce these limits automatically — no willpower required.
To set or adjust your deposit limit, navigate to the Responsible Gaming section within your jitacae account settings. You will find deposit limit controls alongside session time limits, loss limits, and other protective tools.
- Daily Deposit Limit: The maximum amount (in BDT) you can deposit into your jitacae account within any 24-hour period.
- Weekly Deposit Limit: The maximum amount you can deposit within any 7-day rolling period.
- Monthly Deposit Limit: The maximum amount you can deposit within any 30-day rolling period.
- Wager Limit: An optional cap on the total amount you stake across all games and betting markets within a defined period, separate from your deposit limit.
- Loss Limit: A ceiling on your net losses within a defined period. When reached, further wagering is suspended for the remainder of the period regardless of any winnings accrued.
Important — Limit Reduction vs. Increase: Any request to reduce a limit takes effect immediately and cannot be reversed during the current period. Any request to increase a limit is subject to a mandatory 24-hour reflection period before taking effect. This asymmetric design is intentional — it ensures that decisions made in the heat of a gambling session cannot immediately override limits set during a more considered moment.
jitacae recommends that all new players set deposit limits during the registration process, before making their first deposit. Establishing these boundaries early — when you are thinking clearly about your budget — is one of the most effective ways to ensure gambling remains a leisure activity rather than a financial pressure.
Time-Out & Cooling-Off Periods
Sometimes you simply need a break. Whether you have had a frustrating losing session, feel that you have been spending more time on jitacae than you intended, or just want to step away and return with a fresh perspective, our time-out and cooling-off tools are designed exactly for these moments.
Session Time Limits allow you to define, in advance, the maximum duration of any individual gaming session on jitacae. When the timer reaches zero, you will receive a prominent on-screen notification informing you that your session limit has been reached. You can choose to log out, or if you have enabled automatic logout, the platform will close your session for you.
Cooling-Off Periods are short-term account suspensions that you can activate at any time from your account settings. Available cooling-off durations are:
- 24 hours
- 48 hours
- 7 days
- 30 days
During a cooling-off period, you cannot make deposits, place wagers, or access any real-money games on jitacae. Your account remains registered and your balance is preserved. Withdrawals of existing balances remain available during a cooling-off period.
A cooling-off period, once activated, cannot be cancelled or shortened by any means — including by contacting customer support. This is a deliberate design choice to ensure the tool provides a genuine, enforceable break. We are unable to override an active cooling-off period even at the player's request.
Unlike self-exclusion (which is a long-term measure), a cooling-off period is intended as a short restorative pause. Players who find themselves activating cooling-off periods repeatedly, or who feel the urge to gamble strongly during a cooling-off period, are encouraged to consider self-exclusion instead and to reach out to our support team for guidance.
Self-Exclusion Programme
Self-exclusion is jitacae's most powerful responsible gaming tool — a formal, enforceable commitment by you to take an extended break from gambling on our platform. If you feel that your gambling has become a problem, or if you simply want to put a long-term barrier in place, self-exclusion is the right choice.
jitacae offers the following self-exclusion periods:
- 6 months
- 1 year
- 2 years
- 5 years
- Permanent (indefinite) exclusion
To activate self-exclusion, go to the Responsible Gaming section of your account settings and select the Self-Exclusion option, then choose your preferred period. Alternatively, you can request self-exclusion by contacting our support team at [email protected] — simply state your username and the exclusion period you want, and our team will activate it immediately.
Self-exclusion takes effect immediately upon activation. Once your account is excluded, you will be logged out automatically and will be unable to log back in, make deposits, or place wagers for the duration of your exclusion. We will also suppress all marketing communications sent to your email address or mobile number for the duration of the exclusion period.
At the end of a timed self-exclusion period (other than permanent exclusion), your account will not be automatically reactivated. You will need to contact jitacae support and complete a structured re-activation process that includes a 24-hour reflection period before access is restored. This safeguard exists to ensure that the decision to return to gambling is a considered one.
If you have self-excluded from jitacae and are concerned about accessing gambling on other platforms, we encourage you to explore national and third-party exclusion schemes available in Bangladesh, and to seek support from professional counselling services.
jitacae staff will never contact a self-excluded player with promotional offers or re-engagement communications. If you receive any such contact during your exclusion period, please report it immediately to [email protected] so we can investigate and correct the error.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of their income level, education, or background. It develops gradually and is often hard to recognise from the inside. Many people with gambling problems continue to believe that they are in control long after their behaviour has begun to cause harm. The following warning signs are commonly associated with problem gambling.
If you recognise one or more of these signs in yourself, please do not ignore them. Acknowledging that gambling may be becoming a problem is a sign of strength, not weakness. jitacae urges you to take action early — use our cooling-off or self-exclusion tools, speak to someone you trust, or contact a professional support service. The sooner you reach out, the easier it is to regain control.
Self-Assessment Questions
The following self-assessment questions are adapted from established problem gambling screening tools. Answer them honestly, privately, and without judgment. If you answer "yes" to three or more of these questions, we strongly encourage you to reach out to our support team or a professional counselling service.
Honest Self-Check — Answer Yes or No
- Have you ever gambled with money that was set aside for essential expenses such as rent, food, utilities, or school fees?
- Have you ever lied to someone close to you about the amount of time or money you spend gambling?
- Do you find yourself thinking about your next gambling session even when you are doing something else?
- Have you ever continued gambling after deciding you would stop at a certain point?
- Do you feel a strong urge to gamble more after a losing session in order to recover your losses?
- Has gambling ever caused serious problems in your relationships, your job, your studies, or your finances?
- Do you gamble to escape feelings of stress, loneliness, depression, or boredom?
- Have you ever borrowed money or sold personal possessions to fund gambling?
- Have you tried to cut back on gambling and found it difficult or impossible to do so?
- Do you feel anxious, irritable, or unable to focus when you have not been able to gamble for a while?
This self-assessment is not a clinical diagnosis. It is a tool to help you reflect honestly on your relationship with gambling. If your answers concern you, please contact our support team or one of the professional organisations listed in the next section. Help is available, and asking for it is the right thing to do.
Getting Help & Support
If you believe gambling is negatively affecting your life, please reach out for help. You do not have to manage this alone. jitacae's customer support team is available around the clock and is trained to handle responsible gaming concerns with sensitivity and discretion. In addition, professional support services are available to all players.
jitacae Support Team
Our dedicated support team can assist you with activating responsible gaming tools, starting a cooling-off period, or initiating self-exclusion. Reach us any time of day or night at the address below. When contacting us about a responsible gaming concern, you do not need to explain yourself extensively — simply stating "I need to activate self-exclusion" or "I want to set a deposit limit" is sufficient and will be acted upon immediately.
Email: [email protected]
In addition to jitacae's own support, we encourage players to seek help from organisations that specialise in gambling harm. While Bangladesh-specific dedicated gambling helplines are still developing, the following categories of professional support are available:
- Mental Health Professionals: Licensed psychologists and counsellors in Dhaka, Chittagong, Sylhet, and other major cities can provide one-to-one therapy for gambling-related behavioural issues. The National Institute of Mental Health (NIMH), Dhaka, is a key public resource for mental health support in Bangladesh.
- General Practitioners (GPs): Your family doctor can refer you to appropriate mental health or addiction counselling services. Do not hesitate to raise gambling concerns with your GP — it is a recognised health issue and will be treated with the same confidentiality as any other medical matter.
- Trusted Family and Friends: Sometimes the most effective first step is speaking to someone you trust. A conversation with a family member or close friend about your concerns can provide immediate emotional relief and practical support in taking the next steps.
- International Resources: Gamblers Anonymous (www.gamblersanonymous.org) operates internationally and provides peer support through a 12-step programme that has helped millions of people worldwide. Their online resources are available to Bangladesh players.
jitacae will never discourage a player from seeking help with a gambling problem. If you contact our support team and indicate that you are struggling, our first priority is your welfare — not your continued engagement with our platform. We will immediately offer you the appropriate responsible gaming tools and, where relevant, signpost you to external professional support services without hesitation.
Remember: gambling is meant to be fun. If it has stopped being fun, that is the most important signal that it is time to take a step back. jitacae is here to support you in doing exactly that — safely, privately, and without judgment.
Ready to Play Responsibly at jitacae?
Use our responsible gaming tools to set your limits, stay in control, and enjoy cricket betting, live casino, and slots as the fun experience they are meant to be.